Author's Bio (see also Author's Web Site)
Widely credited for popularizing "customer experience" online, Mark Hurst has worked since the birth of the Web to make Internet technology easier to use. He's the founder of Creative Good, a customer experience consultancy, and the host of the Gel conference, held annually in New York City.
Hurst writes the Good Experience blog (also available via RSS and e-mail) for tens of thousands of readers worldwide. Bit Literacy, Hurst's 2007 book on information overload, has thousands of copies in print and has "changed the lives" of readers, according to their feedback.
Hurst has been named "one of the 1,000 most creative individuals in the U.S." by Richard Saul Wurman, and "Netrepreneur of the Year" from InfoWorld magazine. He began his Internet career as a graduate researcher at the MIT Media Lab, and he holds bachelor's and master's degrees in computer science from MIT.
Contact Mark Hurst: firstname.lastname@example.org
And read Bit Literacy!
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